Refunds & Cancellations
Like most ticketed events, once purchased, they are non-refundable. However, we offer a one-time complimentary reschedule 24 hours prior to game time & This must be done over the phone. No refunds or credits on any portion of tickets purchased for games, regardless of how many show up at the game time.
Can I add more players at the last minute?
It’s your game. The amount of contenthttps://roombreakout.com only changes with additional room purchases. Please make teammates aware of this. Feel free to bring the Games player max & call to add over that or switch games.
When should I come in for our game?
15 minutes before the ticketed game time. Remember, we can’t control your drive-in and time to find parking.
Will I have strangers in my escape rooms?
No, only if you invite them. All rooms are private.
Are your games kid-friendly?
Yes! Groups of all ages enjoy Breakout, and we put things to engage the young ones in each game. However, keep in mind all games are made to have adult minds in the room. Also, only you know your kids. Escape room players need some concentration, and rooms are not considered childproof for younger children. We have many things that unsupervised children could break, so please consider this when booking. If your child can walk, they must purchase a ticket.
Are any of your games scary?
Yes, Zombie Roadhouse is Scary, but game masters can adjust that intensity up or down a bit. We don’t consider the other game scary but maybe a bit spooky. P.S NO people dressed as clowns are hiding in your game room unless you ask for that 🙂
Are we really locked in any of your games?
No! Games all have an objective or involve escaping a room. However, all doors are unlocked, open or have an exit button to leave anytime.
Will I become claustrophobic?
We have the largest and most open game rooms around. Feel free to come to check them out in advance if this is a real concern for you or your guests.
Do you have Wheelchair friendly games?
Yes, our Royal Oak escape room has several larger rooms where people in chairs or with crutches can easily move around. Every piece of the game may not be accessible, but you can participate in most of the game.
